Faynelle | Orthopedic Shoes

Yes, we offer free premium shipping on all orders. We want to make sure your purchase arrives quickly and safely at no extra cost.

Absolutely! You can return your order within30 days of receiving it. Items must be unworn, undamaged, and in their original condition. Simply reach out to us through ourContact Pageor email us directly atinfo@lilyandjulie.com, and we’ll guide you through the return process.

Each product includes a detailed size chart to help you pick the best fit. If you’re between two sizes, we recommend going one size up for extra comfort. Still unsure? Our customer support team is happy to assist you.

You can shop safely and securely with the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• Shop Pay

Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.

Orders are typically processed within1–3 business days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.

Our customer support team is always happy to help. You can reach us through theContact Page or by email info@lilyandjulie.com We usually reply within6 hours.