Return Policy

Return Policy – Important Notice

Please read our return policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase.

Returning a Product

Timeframe
You have 30 days after receiving your product to request a return.
Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.

Conditions
Returned items must be:

Unused

In their original packaging

In the same condition as received

For products where hygiene is important, the item must be thoroughly cleaned before starting the return process.

Damage Due to Personal Use
We are not responsible for damage caused by:

Misuse

Negligence

Improper handling

Only manufacturing defects are covered under our return policy.

Exceptions
For hygiene reasons, certain products cannot be returned, such as:

Underwear

Lingerie

Other sealed hygiene items (once opened)

How to Start the Return Process
To request a return, please email us at sophiaemmany@outlook.com with the following details:

Your order number

The reason for the return

A photo of the item, in case of damage

Your contact information

Refund Procedure
Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request.

If approved, your refund will be processed within 30 days and applied to your original payment method.

Delayed or Missing Refunds
If you have not received your refund after 30 days:

Double-check your bank or card account

If the issue persists, contact us at sophiaemmany@outlook.com

Return Costs

Return shipping costs are the responsibility of the customer

We recommend using a trackable shipping method

We are not responsible for returns that are lost in transit

Return Address
Returns must be sent to Asia.

Shipping costs start at $25 and are at the customer's expense.

Exceptions – Defective or Incorrect Products
If you receive a defective or incorrect item:

We will send you a replacement at no cost

If the issue repeats on the second delivery, you will receive a full refund

Order Cancellation
Orders can be cancelled within 24 hours after purchase. After this period, orders are processed automatically and cannot be cancelled.

Questions?
For further information or questions, contact us at:
sophiaemmany@outlook.com

 

Cancellation Policy – Madison New York

We understand that situations may arise in which you may need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while keeping our order processing smooth and timely.

Cancellation Timeframe

If you wish to cancel your order, you must notify us within 12 hours of completing your purchase. During this initial period, orders typically have not yet entered the processing phase, making cancellation possible.

Orders Already in Processing

After the 12-hour window, your order may already be:

Processed

Packed

Preparing for shipment

Shipped or transferred to the courier

Once your order has reached any of these stages, cancellation is no longer guaranteed.

In such cases, we kindly ask that you wait until your order arrives. You may then begin a return request in accordance with our return policy.

Customer Support

If you need help or want to request a cancellation, feel free to contact our support team at:
info@newyorkmadison.com